1 . After-sales service return process:
We will do our best to keep the products delivered to customers in the best condition.
If the product you received is defective or you want to return the order due to a single person, please follow the steps below:
1) You can apply for a refund online before the status of your order has not been updated to have been shipped; no refund will be given after it has been shipped.
2) If the product you received is defective or damaged due to transportation problems, please submit a return application, describe the problem in detail, and provide photos or videos of the defective product;
3) After the return application is approved by the customer service, compensation will be paid based on the actual situation.
2 . XDeal platform disclaimer:
1）The wrong address is caused by the customer filling in the wrong address information;
2）Because the customer is unable to provide proof and is unwilling to return the product for inspection;
3）Due to the customer's request for re-shipment, re-shipment, return, or refund is submitted after the deadline;
4）Caused by force majeure and local government policies。